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Casa Palmeras

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Frequently Asked Questions

Can I hire a chef?

We can provide you with a professional chef. Prices are the same for 2 to 10 people. After 10 people the cost is $10 per person extra. The cost of food is additional, but the chef will do the shopping and present you with receipts for reimbursement. Dining is designed to be family style as the chef prepares everything fresh at the villa, so we kindly ask you to choose 1-2 appetizers, 1-2 entrees, 1-2 desserts, etc. that everyone will share. Once you confirm the dates & meals you’d like to hire the chef for, your concierge would collect and put you in contact directly with the chef so you can communicate regarding your menu choices.

Is there public transportation?

Casa Palmeras is located on the edge of Quepos, walking distance to town and restaurants. From Quepos, there is about a 3-mile road that runs through the rainforest on a mountain down to the beach/park. Buses run every 15 minutes (50 cents) and the bus stop is right outside the front gate. Taxis are also available 24/7 for $5-$10 per trip, plus, all tours & activities include round trip transportation from Manuel Antonio Estates!

Is it safe?

Yes, Manuel Antonio Estates has 24-hour Security and is a gated community.

Is there air conditioning?

Yes. Casa Palmeras has air conditioners in all 3 bedrooms.

How do I get there from San Jose?

You can either take a 20-minute domestic flight on Sansa or Nature Air Airlines into the Quepos airport or make the 3-hour scenic drive along the Pacific coast. We can also provide you with private or semi-private transportation from anywhere in Costa Rica to Manuel Antonio Estates.

How do I book a domestic flight from San Jose to Quepos?

Let our Concierge take care of this for you

How does my phone work in Costa Rica?

You can buy a local SIM card at any grocery store, which will give you a Costa Rica phone number and data to use, you can reload with more data at most stores by telling them your phone number. Or you can talk to your cell phone provider about setting up a plan before you arrive.

 

IS A DOWNPAYMENT/DEPOSIT REQUIRED?

Yes. A reservation deposit for 50% of the total cost of your stay is due upon booking. By paying this deposit, you have entered into a contract with us. We will send a confirmation for your booking, as well as a document for you to sign. The balance payment is due within 30 days of your check-in date.

ARE THERE STAIRS AT CASA PALMERAS?

Casa Palmeras has two floors of living space. The ground floor—where the common areas are located—does not require stairs for entry, and there is a bedroom and full bath on this floor that is suitable for guests with mobility difficulties.

IS PARKING INCLUDED?

Yes. There is plenty of parking for 4 vehicles located in the driveway of Casa Palmeras.

IS A CAR REQUIRED TO EXPERIENCE THE AREA?

Though there are some public transportation and taxi services available, we do recommend that guests rent a car in order to best experience everything that Quepos and Manuel Antonio National Park have to offer.

DO I NEED FOUR WHEEL DRIVE?

Four wheel drive is a “nice to have” if you plan to do some exploring around the area, though we have visited with a rented, standard sedan and had no issues getting around the park and Manuel Antonio Estates.

HOW TO I GET TO CASA PALMERAS FROM THE AIRPORT?

This page offers instructions and options for getting here from the SJO airport. We will send you further information and the property’s location after your booking.

IS CASA PALMERAS PET-FRIENDLY?

No. Casa Palmeras is for human guests only. Though you will most likely see plenty of local wildlife during your stay, from tropical birds to monkeys and butterflies.

HOW FAR IS THE BEACH?

It’s just a 15-minute drive to the gorgeous Pacific coast beaches of Manuel Antonio National Park.

WHAT IS PROVIDED IN THE  KITCHEN?
  • Dishwasher
  • Fridge
  • Stove
  • Oven with built-in microwave
  • Grill + pizza oven (outside)
  • Coffeemaker
  • Kettle
  • Toaster
  • Blender
  • Ice maker
  • Pantry items like salt, pepper, sugar, creamer, coffee, tea & spices
  • Dishes
  • Dining and cooking utensils
  • Pots and pans
  • Food processor
  • Smoothie maker
  • Hand mixer
WHAT ARE THE BEST RESTAURANTS NEARBY?

Please see this page for our restaurant recommendations.

IS THE POOL HEATED?

No. Due to the warm climate and eco-awareness of Costa Rica, it is not customary for swimming pools to be heated.

WHO IS THE PERSON BEHIND CASA PALMERAS?

My name is Alvina Fernandes, and I’m the owner of Casa Palmeras. (Read more about me here.) My job is to make your trip flawless and fun. Please let me know how I can help! I speak both English and Swahili.

WHAT ARE YOUR HOUSE RULES?

The person who completes the booking for this condo must:

    • Be at least 21 years of age.
    • Be authorized by everyone in their group to make the booking, including by guests who are added later.
    • Ensure that everyone in the group is kept informed of booking details, cancellations, and changes.
    • Check their email for correspondence regarding the stay.
    • Be responsible for all payments on this booking.
    • Help observe quiet hours: 8 am to 10 pm.
    • No glass by the pool. Please.
    • Please park in the driveway.
    • Do not feed the wildlife – they will come back!
    • No candles or open flames.
    • Reuse – reduce – recycle.
    • No parties or events are allowed.
    • Only registered guests are allowed to enter the property. The maximum occupancy of the home may never be exceeded (6 persons).
    • Please report any damages or loss of items belonging to the property to the management. Failure to do so will result in the replacement cost deducted from your security deposit.
    • Now go have some fun!

PDF of Terms and Conditions

A completed booking with us assumes you have read and agree to our full Terms and Conditions document, which can be found at this PDF link. (Opens in a new browser tab.)

No Smoking

This is a non-smoking property.

No Pets

No pets are permitted on the property. If you do bring a pet, we reserve the right to evict without a refund, or with a fee of at least $100 per bedroom to cover the cost of additional sanitation and cleaning.

Items Provided

We provide complimentary trash bags, starter soap and toilet tissue. Once these are used, it is the guest’s responsibility to supply additional items for the duration of their stay.

Check-In

Check in to the property is after 3:00 PM on the date of arrival.

Check Out

Check out is before 11:00 am on the date of departure.

Safety & Security

Under no circumstances should the occupancy at the condo exceed what is posted, nor should it exceed the number listed when you made the booking. Maximum occupancy includes children and infants.

Please ensure that children are supervised at all times.

Complaints

In the unlikely event of a problem arising during your stay, you should contact us between normal business hours and we will seek to resolve the matter within a reasonable period of time.

WHAT IS YOUR CANCELLATION POLICY?

From the initial date of booking up to 30 days prior to the arrival date, we will refund 50% of the amount payable (minus the service fee). No refund if you cancel after 30 days.

We recommend that all guests take out adequate cancellation or vacation rental insurance. 

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